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Microsoft Word should now open in safemode. Click “File” then “Options” 5. Click “Add-ins” 6. At the bottom you will see “Manage”, make sure this is set to “COM Add-ins” and click “Go” 7. Uncheck “ABBYY FineReader xxxxxxx COM Add-in” and click “OK” 8. Now close all the open windows and restart Microsoft Word as normal. Using Save, Save As or Open causes Office to hang or freeze for a long period of time. Office can hang or freeze when trying to open or save files on a mapped network device or drive. Microsoft Office stops responding when you try to open or save a file. After installing the March 13, 2018, update for Word 2016 (KB4011730), you may not be able to open or save Word documents. This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI). If you have a Click-to-Run edition of Office, such as Office 365 Personal, you won't encounter this issue.

• Office Crashes When Saving
• Word 2013 Crashes When Saving

Last updated: June 2019

Note: Go to the older issues that have been fixed section in this article if you can't find the issue you're looking for in the crashes and slow performance or features and add-ins sections.

Word crashes and slow performance

Error 0xC0000142 when you start an Office 2016 application [FIXED]

Last Updated: March 28, 2018

ISSUE

When you try to start an Office 2016 application you get error code 0xC0000142.

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1803 (Build 9126.2116) or greater. To get the latest update immediately, open an Office app and choose File > Account > Update Options > Update Now.

Also covered in Error 0xC0000142 when you start an Office 2016 application.

Can't open or save Word documents after installing KB 4011730 [WORKAROUND]

Last Updated: March 14, 2018

ISSUE

After installing the March 13, 2018, update for Word 2016 (KB4011730), you may not be able to open or save Word documents.

This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI). If you have a Click-to-Run edition of Office, such as Office 365 Personal, you won't encounter this issue.

STATUS: WORKAROUND

We are aware of this issue and working on a fix. You may be able to work around this issue by installing the March 6, 2018, update for Office 2016 (KB4018295). This article also contains information on this issue: After installing KB 4011730, you may not be able to open or save Word documents.

Issues affecting Word features and add-ins

Problems with text, underline, and flickering screens when using Office edit languages [FIXED]

Last updated: May 25, 2018

ISSUE

You may experience various issues, such as text not appearing until after hitting Enter, underline continuing to appear after removing it and flickering screens, when switching and using an edit language.

STATUS: FIXED

For the most recent information on this issue, go to Problems with text, underline, and flickering screens when using Office edit languages.

Toolbar ribbon and ruler appear in the Word document [WORKAROUND]

Last updated: May 21, 2018

ISSUE

Some users have reported seeing parts of toolbar ribbon or ruler showing in the Word document canvas area.

STATUS: WORKAROUND

This issue can be resolved by rebooting the PC.

Error: 'Word cannot open the document: User does not have access privileges.' [FIXED]

Last updated: January 11, 2018

ISSUE

If you recently installed an update and have McAfee antivirus installed on your PC, you may experience problems opening an Excel table, a MathType equation, or some other embedded object inserted in a Word document.

STATUS: FIXED

This issue has been solved with WebAdvisor version 4.0.7.148. To fix this issue, please update the McAfee antivirus to the latest version. Follow these steps provided in the McAfee forums.

Problems editing charts after update [FIXED]

Last updated: January 11, 2018

ISSUE

If you recently installed an update and have McAfee antivirus installed on your PC, you may experience problems editing chart data in PowerPoint or Word.

STATUS: FIXED

This issue has been solved with WebAdvisor version 4.0.7.148. To fix this issue, please update the McAfee antivirus to the latest version. Follow these steps provided in the McAfee forums.

Export to PDF error: 'Export failed due to an unexpected error' [WORKAROUND]

Last updated: November 2, 2017

ISSUE

You may get this error when you try to export to PDF in Word 2016: 'Export failed due to an unexpected error.'

This can occur when the Table of Contents page has a different orientation than the content.

STATUS: WORKAROUND

For the most recent information on this issue, go to Export to PDF error in Word 2016: 'Export failed due to an unexpected error'.

Office 2016 is automatically set as the default application when opening an Office file after installing the Office 365 trial version [WORKAROUND]

Last updated: October 13, 2017

ISSUE

When using the trial version of Office 365, every time you open an Office file, the latest version of the application gets automatically set as the default application for Word, Excel, or PowerPoint in all versions of Windows. For example, if you have Excel 2013 installed and are also running Office 365 trial version, then the workbook will open in Excel 2016.

STATUS: WORKAROUND

We recommend using Office365 for the latest features. However, you may uninstall the trial version so that we open files with the version of Excel you installed.

AutoSave is missing from the Office toolbar [FIXED]

Last updated: February 5, 2018

ISSUE

AutoSave is no longer available or appearing in the Office toolbar in Office 2016 Version 1707 (Build 8326.2058) or higher.

STATUS: FIXED

For Excel: This issue is now fixed in Version 1708 (Build 8431.2094). To get the update immediately, open Excel and choose File > Account > Update Options > Update Now.

For Word: This issue is now fixed in Version 1711 (Build 8730.2122). To get the update immediately, open Word and choose File > Account > Update Options > Update Now.

After installing KB 3213656 or KB 4011039, merged table cells don’t work correctly in Word or Outlook [FIXED]

Last updated: October 6, 2017

Office Crashes When Saving

ISSUE

After installing the August 8, 2017, update for Word 2016 (KB3213656) or the September 5, 2017, update for Word 2016 (KB4011039), you may encounter the following issues:

• If you merge vertical cells in a table, the cell content disappears, and you can’t select the merged cell.

• If you open an existing document that has a table with merged cells, the cells will appear to be blank.

This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI). If you have a Click-to-Run edition of Office, such as Office 365 Personal, you won’t encounter this issue.

STATUS: FIXED

This issue is now fixed in the October 3, 2017, update for Word 2016 (KB4011140). Please see this KB4011140 article on how to install this update.

Windows File Explorer does not display the Office document properties [FIXED]

Last updated: March 19, 2018

ISSUE

When you add metadata in the Document Properties in your Office file—either via the File > Info or in the Save As dialog—the properties are visible in Office. However, when viewing the same file in Windows File Explorer, the properties are not shown.

Adding metadata in File > Info

Adding metadata in Save As dialog

Metadata/properties not shown in File Explorer

STATUS: FIXED

This issue has been fixed in an update. To get the latest update immediately, open an Office app, and choose File > Account > Update Options > Update Now.

Word 2016 files open as read-only unexpectedly

Last updated: August 16, 2017

ISSUE

When opening Office 2016 files, you may experience files are opening as read-only unexpectedly. This issue most commonly impacts Excel and Word in Version 1706 (Build 8229.2045) or later. Sometimes this issue manifests after you attempt to sync a document that requires check-in on OneDrive. Upon opening the file in Word or Excel, the file opens as read only.

STATUS: WORKAROUND

Our engineering team is actively fixing this issue. In the meantime, please refer to this article for workaround.

Need more help troubleshooting? Talk to support.

If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.

If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Error containing the URL 'http://hubblecontent.osi.office.net/' when inserting an icon or picture

Last updated: April 5, 2018

ISSUE

When inserting an icon or a picture via Insert > Icons or Insert > Pictures, you receive the following error message:

An error occurred while importing this file. http://hubblecontent.osi.office.net/ContentSVC/Content/Download?provider=MicrosoftIcon&FileName=[icon].svg

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1803 (Build 9126.2116) or greater. To get the latest update immediately, open an Office app and choose File > Account > Update Options > Update Now.

Emojis are not displayed in Office applications in Windows 7 [PARTIAL FIX]

Last updated: October 13, 2017

ISSUE

Emojis are displayed as square boxes in Office applications (such as Word and Outlook) in Windows 7.

This issue affects all Office customers in Windows 7 except for Office 365 subscribers with Office 2016 versions 16.0.8067.2032 or later (currently released to Office Insiders).

STATUS: FIXED

To resolve this issue, we recommend customers upgrade to the following:

• Monthly Channel (Formerly: Current Channel): Office 2016 subscribers (Office 365) and non-subscribers who have Click-to-Run version installed in Windows 7 will need to update to Version 1704 (Build 8067.2115) or later (April 2017 monthly updates).

• Semi-Annual Channel (Targeted)(Formerly: First Release for Deferred Channel): This is now fixed in Version 1708 (8431.2079).

• Current Branch for Business (formerly Deferred Channel): Office 365 customers in the Semi-Annual Channel will obtain the fix early next year.

• Microsoft Office 2016 who receive updates through Windows Installer technology (MSI): Download KB 3203471 to install the update to the Segoe UI Emoji font.

• Microsoft Office 2013 users who have Click-to-Run version installed in Windows 7 or who receive updates through Windows Installer technology (MSI): For those who have Office 2013 MSI, download KB 4011087 to install the update to the Segoe UI Emoji font. For users who have Office 2013 Click-to-Run, this update will be available in the next monthly update, ETA September 12^th.

Note: Outlook/Word 2016 users who have updated to the versions that contain the fix won’t see the square boxes when they insert emojis. If the recipient of the email message/document doesn't have the updated Office 2016 version in Windows 7 or have not upgraded to Windows 10, they will continue to see the emojis as square boxes.

This information is also posted in KB 4021341.

Changed functionality, blocked or discontinued features

Older issues that have been fixed

Word crashes and slow performance

Issues affecting Word features and add-ins

Need more help?

Have a feature request?

Since recently, when doing a 'Save as' in the following Microsoft Office 2013 applications, they crash:

• Word 2013
• Excel 2013
• PowerPoint 2013

The crash immediately quits the application with the usual dialog box (in German):

When looking at the Windows Event Log, there is this entry:

Source: Application Error
Event ID: 1000

Name of the faulty application: WINWORD.EXE,
Version: 15.0.4631.1000,
Timestamp: 0x5396ad5c
Name of the faulty module: mso.dll,
Version: 15.0.4631.1000,
Time stamp: 0x5396b083
Exception code: 0xc0000005
Error Offset: 0x00003abc
ID of the faulty process: 0x3038
Start time of faulty application: 0x01cfa4a622f788c6
Path of the faulty application: C: PROGRA ~ 2 MICROS ~ 1 Office15 WINWORD.EXE
Path of the faulty module: C:Program Files (x86)Common FilesMicrosoft SharedOffice15mso.dll
Report ID: 63868999-1099-11E4-bee7-00224d87b4fd
Full name of the defective package:
Application ID, which is relative to the defective package:

This error only happens during Save as. It does not happen during Save or Export. In addition, Microsoft Office Access does not crash at all for the 'Save as' operation.

I've already uninstalled several things that I have recently installed which might influence Office. Since I'm a developer it might also be some recent update to Visual Studio 2013 which I cannot uninstall if I want to stay productive.

My question:

Any hints on what might cause this error and/or how to solve it and/or how to further investigate the actual cause?

Update 1:

Just did an Office Repair and a reboot with no improvement.

Update 2:

I've attached the Visual Studio debugger to Winword.exe and let it stop on exceptions. It stopped as excpected but unfortunately, neither the call stack nor the disassembly shows something valuable.

Update 3:

When clicking the 'Close application' button at the end of the Windows Error Reporting dialog, it redirects me to this Microsoft Knowledge Base article:

'Office 2013 programs crash when using the File tab (Backstage) and the July 8, 2014 update is installed'

This seems to be the solution (Currently they recommend to uninstall the update KB2880987).

Update 4:

The Microsoft Knowledge Base article did not help. Still crashing. What actually did help was the suggestion by dyker to delete this registry key:

(Actually I just renamed it to '_Identities' in case something might go wrong).

Update 5:

The suggestion to delete the 'Identities' registry key worked one-time. Next time trying to save as, the error appears again :-/

Update 6:Huawei hard reset tool.

Microsoft now updated their Knowledge Base article with the information that a fix is available either via Windows Update or as a direct download.

Word 2013 Crashes When Saving

This fix worked for me.

9 Answers

Try with this and restore Office to a previous version.

Steps from: http://support.microsoft.com/kb/2770432

Open an administrative command prompt, then run one of these commands based on your version:
For an Office installation in a 32-bit version of Windows:
cd %programfiles%Microsoft Office 15ClientX86
For an Office installation in a 64-bit version of Windows:
cd %programfiles%Microsoft Office 15ClientX64
Then run the following command:

officec2rclient.exe /update user updatetoversion=15.0.4623.1003

When the repair dialog box appears, click Online Repair, then Click Repair, and then click Repair again. (mine didn't ask for this, it just started the repair on its own).
The last command rolls back the office suite to before the July updates essentially.
Once that completed i opened and confirmed the programs were all back to working.
Once it was confirmed working i also disabled the automatic updates for now.
To do this, click on File, go down to account, click on office updates and choose to disable or not apply them automatically.
I plan to re-enable them and test after the next round of updates or after a better solution is found since running un-updated poses security issues.

I renamed:

• C:Program FilesMicrosoft Office 15rootvfsProgramFilesCommonX86Microsoft SharedOFFICE15mso.dll to mso.dll.old.

Then copied:

• C:Program Files (x86)Common Filesmicrosoft sharedOFFICE15mso.dllto
• C:Program FilesMicrosoft Office 15rootvfsProgramFilesCommonX86Microsoft SharedOFFICE15mso.dll.

This fixed my issue that was the same as you described.

You could take a Process Monitor capture, and see what's actually going on to see if anything pops out.

Start the capture, recreate the freeze, switch to another program (ex-Paint) and then stop the capture. Filter to include only the office process and post-process, and then look at what's happening before you switched. There will be 1000's of entries, and pinpointing the real cause might be hard to do, but it's in the capture somewhere.

Good luck. Further down this article are some helpful bits on using filters if you haven't used ProcMon before.

We had this problem on only one computer with Windows 8.1 64Bit Enterprise German (upgrade from Win7 and Win8 before) with Office pro plus 2013 32 Bit German and only with a 'everytime everywhere problematic' (domain) user profile. All other users does not have any problem with office software nor with other programs in this computer and on other 200 domain Computers ans laptops. This user had in the past very oft problems, on every workstation, laptop, etc.. but this is another story.. After trying everything the only solution was to save all documents ans settings of the user to another drive, log off the user and log on as local administrator. After that I delete the problematic (domain) user profile, the 'problematic' user logged on and I imported again the documents and Settings, autoconfigure Outlook, etc. All Microsoft Office 2013 Programms (visio and projekt inclusive) ans ' Save as' (speichern unter) are now working perfekt :)Regards

Just delete the registry key

and restart Word after.

Installing the latest update does not solve the problem on my machine.

But I found a simple workaround: Instead of selecting 'Computer' in the 'Places' area, just select 'OneDrive'.

Once the 'Browse' dialog appears, just navigate to a location on your local machine.

Opening the 'Browse' dialog using the 'Computer' place just hangs up office (or to be more specific: The 'Browse' dialog causes Office to become unresponsive).

Microsoft now updated their Knowledge Base article 2883052 with the information that a fix is available either via Windows Update or as a direct download.

This fix worked for me.

I had the same problem and this fixed it for me:

1. Verify that none of the following processes are running: groove.exe msosync.exe msouc.exe winword.exe excel.exe powerpnt.exe.If any of the above processes are running, stop the process by right-clicking it and selecting End Process in the Task Manager.
2. Click the start button and type cmd in the search bar. When cmd.exe appears in the results, right-click it and select Run as Administrator.
3. Type cd %USERPROFILE%AppDataLocalMicrosoftOffice15.0 and then press the Enter key.Type **rmdir OfficeFileCache /s** and then press the Enter key.
   Type cd %USERPROFILE%AppDataLocalMicrosoftOffice and then press the Enter key.
   Type **rmdir Spw /s** and then press the Enter key.

Just renamed the Registry Key Identities

_Identities is the old key.

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